- You won’t have a pesky middle man to deal with when something breaks or doesn’t work or look quite the way you thought it would.
- You prefer to work with a third party installation company instead of the company that sold you the furniture.
- You like someone to nickel and dime you every time you make even the smallest change.
- You enjoy paying for every single bit of value you receive.
- You don’t want anyone to bother you in a month or a year just to make sure you still like your office furniture.
- You really enjoy dealing with warranty claims and chasing down out of state manufacturers.
- You’d rather not support a locally owned business.
- You’d rather not build a relationship with someone who might be the source of your next client referral.
- You love the parts intensive nature of office furniture and relish the idea of double checking a long list of materials.
- You have no interest in choosing from dozens of manufacturers and would much prefer to be locked into what one company can offer.
Obviously, I’m having a little fun here, but you get the point. There are still a few manufacturers out there that will sell office furniture direct. Most organizations know why this almost never works out well, but every once in a while, I see someone try it anyway.
I recently had a friend buy some furniture “Direct” (thanks, buddy) and what he ended up receiving was not what he ordered. With no dealer involved, my friend got to spend an afternoon boxing it, dealing with the freight carrier and then paying to return it. Two weeks later, the manufacturer charged him a 30 % “restocking fee”.
It just makes good business sense to buy your office furniture from a full service dealer and there are several in this market. On the surface, a furniture dealer might seem like a middle man, but when you get through the entire process of space planning, specification and installation, I think you’ll see they more than earned their keep.