Archive for September, 2018
At Team Office, we believe “great teams deserve great workplaces.” It takes a number of factors to build a great team, but at the very core of great players and great teams is how they see themselves.
If leaders don’t believe in themselves and the team’s ability to accomplish their mission, success will be impossible. People and teams can never outperform their self-image. The market doesn’t determine your value or your price. You determine your value and if you’re in a leadership position, you also determine the value and ultimately the success or failure of your team.
We started Team Office in 1999 and we believed we could bring great value to office furniture buyers. We believed in sharing our knowledge, experience and resources to help our clients make decisions that were best for their business. We also believed we could save them time and money when they purchased furniture.
As we built our team, we shared that belief with our people and they shared it with their clients. In the beginning, it was a difficult thing to get people with no industry experience to believe in their own ability to learn new skills and reach their goals. We often believed in our team more than they believed in themselves.
Over time, our team started to believe and in some cases, they started to believe in themselves even more than we did!
A positive self-image comes easier for some than others, but it is absolutely essential to your success and the success of those around you.
Nobody likes to be “sold” anything. You might be surprised when I tell you that we really don’t want to “sell” you office furniture or “sell” you on how great Team Office is. We don’t want anyone to choose Team Office for their office furniture just because we persuaded them. We want people to choose Team Office because they felt we were the best choice for their needs and they were comfortable making that decision.
Since 1999, Team Office has been saving people a lot of money and time when they buy office furniture and service. We’re pretty good at it and I’m glad we were able to provide so much value to so many people. We take the time to listen to our clients and understand what they want. We provide them with everything they need to furnish their space in a way that they can feel proud every time they walk into their new office. Throughout each project, we work to eliminate problems before they happen and finish on time and under budget.
All of these things are important and necessary but they aren’t the driving factor or the best thing that we will build with our clients. When a project is complete and we’ve given everything the client expected and more, we’ll both walk away with something money can’t buy. We’ll walk away with a relationship that we can count on and enjoy for many years to come.
Selling office furniture and service is transactional and short-term. When the transaction is complete, the relationship is over. Sustainable relationships start before the transaction takes place and continue on indefinitely. Sustainable relationships bring meaning to our work and the more meaning we have in our work, the more fulfilling it will be. Studies show, people are more productive when they find their work meaningful. Transactions are focused on an exchange of something for money. Sustainable relationships are focused on people.
- Are short-term
- Often shallow
- Meaningless (nothing beyond the purchase)
- Often lead to buyer’s remorse
- Provide no value to either party after the transaction
- Not fun
- Only provide what you’ve paid for and nothing more
- Have no time frame
- Are reliable and will be there when times are tough (when you aren’t buying anything)
- Focus on the other person and what’s important to them
- Based on trust
- So much fun you’d do it for free
- Often get you even better service and pricing because the other person cares about you
Focusing on building sustainable relationships instead of conducting transactions will not only put more meaning in our work, but will lead to greater productivity and better quality as well.
I hope you are enjoying a sustainable and rewarding relationship with your furniture and service provider. If you’re not, I’d love to hear from you.